Job Description

Job Description

Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, Syllo’s applications are now being used by a wide range of legal professionals – from the largest law firms in the world to the most prestigious law schools.

We are a lean, fast-moving, and multi-disciplinary startup led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding. If you’re excited about AI and passionate about being part of a remote team that seeks to transform the legal practice, then read on!

As we prepare to rapidly grow our customer base over the coming months, we are looking for a litigation support analyst who can work with our clients to aid and ensure their successful use of Syllo. As a litigation support analyst, you will work with the executive team to understand and meet client requests and assist clients in a variety of ways to help them meet their litigation goals.

Responsibilities:

• Assist clients with document review projects and other client-requested tasks using the Syllo product
• Answer any questions from clients concerning the proper use of the Syllo product as promptly as possible
• Schedule and lead calls with clients you are responsible for assisting
• Create and update dashboard with weekly action items corresponding to client priorities
• Systematically track product improvement suggestions from clients and send these to the product management team
• Develop and carry out protocols for testing various aspects of the product throughout their development
• Test product and provide results of testing to engineering and product management teams in a timely manner
• Help prepare members of the executive team for meetings with the clients you are responsible for assisting
• Work with other members of the product success team to develop, draft, and update internal documentation about the use of the Syllo product
• Take and organize notes on calls involving the clients you are responsible for assisting
• Collaborate with the executive team to draft and publish resources on the use of AI in litigation

Qualifications:

Note: this is a wish list, please do not hesitate to apply if you only have some of these (especially if you come from a less traditional background). We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.

• 3+ years experience as a paralegal or legal secretary
• Experience with document productions in litigation
• Experience providing assistance to attorneys with regards to technology
• Experience with customer service would be ideal
• High aptitude for learning new software tools

Capabilities/Proficiencies:

• Self sufficiency
• Accountability
• Initiative
• Responsiveness
• Satisfaction from providing support
• Collaborative