** QUALIFIED CANDIDATES MUST RESIDE WITHIN 30 MILES OF KENNESAW, GA ** 

The Medical Information Coordinator is responsible for the day-to-day initiation and maintenance of Adverse Event (AE) and Product Complaint (PC) reporting, first line support of the TMAC call center, as well as other responsibilities supporting the Medical Information department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

First line support for TMAC Medical Information Call Center:

• Field calls from sales reps, consumers and healthcare professionals on behalf of all clients
• Identify the caller’s needs, input information into the database and either handle the call or triage the call to the appropriate Medical Information Specialist
• Respond to all faxes, voicemails, emails and Medical Information Requests
• Process AE and PC cases for clients as needed
• Maintain/Update sales rosters in IRMS
• Handle miscellaneous projects within the Medical Information Department

QUALIFICATIONS

• Associates Degree or relevant work experience
• Call Center experienced preferred, client relations support highly regarded
• Possess strong communication skills (via phone and email)
• Proficient in outlook, word processing, PowerPoint and Excel