Job Description

Seeking a gaming customer support agent to join our team!

This position is a video game-oriented and email-based customer service role!

WE SERVICE SOME OF THE BEST-SELLING GAMES OF ALL TIME!

• PAY = $12/HR
• FULL BENEFITS
• PTO
• REFERRAL BONUSES

RESPONSIBILITIES As a Customer Support Representative, it will be your responsibility to provide the following service points through game, web-interface or email communication:

• Providing excellent customer service for games and related tech issues.
• Review in-game interactions to ensure Terms of Service are being met.
• Ensure privacy and security of customer game accounts by following procedures established by customer service management
• Maintain productivity levels that meet or exceed departmental goals
• Maintain a polite and courteous disposition in pressure situations

REQUIREMENTS

• Familiarity with recent games, gaming terminology, and gaming platforms and systems
• Detail Oriented and Ability to type 30+ WPM
• Must be able to write professional emails.
• Availability to start immediately.
• OPEN AVAILABILITY Shifts will range across a 24/7 period
• Shifts depend on in-game needs and will vary depending on Patches, traffic etc.
• Shifts will include nights, weekends, and holiday hours
• One year of experience working with or playing video games

OR

• One year of Customer Service experience

OR

• Strong Knowledge of Hardware and software troubleshooting for both PC and Mac (Gathering PC information, installing, crashing, patching, network connectivity, etc.)