Job Description

TMF has an opening for a group customer service representative. The position involves answering customer calls, answering customer questions, and ensuring our clients are satisfied and loyal for future services.

DUTIES:

· Answer customer phone calls.

· Provide answers to customer questions on a wide variety of topics.

· Access company records to answer specific customer questions.

· Work with department personnel within TMF to obtain answers to customer inquiries.

· Deal with customer problems, complaints, and issues.

· Send emails or return phone calls to answer customer questions as needed.

REQUIRED:

· Ability to interact, communicate and negotiate effectively.

· Sales skills and commercial awareness.

· Computer skills including fluency/mastery in Excel, Word, Dropbox and Adobe.

· A background working with/dealing with school band, choir, dance groups and/or public education.

PREFERRED EXPERIENCE:

· School Band, Choir, dance teacher/student.

· Proven experience dealing with the public.

· Fluency in English, multilingualism is a plus.

COMPENSATION: $8-$20 per hour based on qualifications and/or experience

WORK SETTING: TMF Offices, San Juan, Texas

Company Description

TMF Enterprises is a multi-faceted company which deals with tours and travel, screen printing apparel, trophies and awards and performance festivals for school groups.