Job Description

The CUSTOMER SERVICE REPRESENTATIVE is a critical position in Anago of the Bay Area’s organizational success. This role provides prompt and responsive customer service to our clients and is critical in maintaining our brand and relationships with clients by doing monthly visits. A successful candidate will be bilingual in English and Spanish and be able to build rapport quickly with clients both in person and over the phone, utilize a systematic and organized plan to manage day to day responsibilities and possess a professional attitude and desire to provide the best service possible to our clients.

We are open to full time candidates to work out of the San Jose office. The compensation package includes an hourly rate, bonuses for client retention and an opportunity to add commission based selling additional services such as carpet cleanings or strip and wax. We also provide either a company vehicle or car allowance and gas card to cover any business miles, paid vacation and training, and employer contributions towards health care. We are a family owned business with a great team environment.

RESPONSIBILITIES :

• Monthly in person inspections of client accounts
• Handle client requests and issues
• Work closely with clients to meet their needs and prevent cancellations
• Place new and transferred accounts with Franchisees
• Franchise support and training
• Build customer relations
• Propose extra services or work with client to make modifications to service
• Prompt and detailed data entry

REQUIREMENTS:

• BILINGUAL IN ENGLISH AND SPANISH
• Excellent written and verbal communication skills
• Positive attitude and willingness to learn
• Ability to organize and prioritize multiple tasks
• Conduct training classes
• Preferred 1 year Customer Service experience
• Sales Experience also preferred
• Experience in the janitorial/service industries a plus
• Valid Driver’s License and Insurance Coverage
• Basic computer skills

Anago Cleaning Systems is an award-winning franchised commercial cleaning company with franchises across the U.S. and Canada.

The name Anago means to “guide” or “uplift ” and we aim to guide our franchise owners and our employee to financial freedom and security as they provide superior service to their clients. Anago’s comprehensive systems and people work together to guarantee that success for our franchisees.

We seek individuals with a self-starter mindset. If you are someone who wants to grow, thrive, and have fun in a family-oriented environment, someone who is flexible, adaptable, and driven in a fast-paced culture; We’re looking for you!