Job Description

tonlé is a dynamic and revolutionary zero-waste fashion brand - we make fashion forward apparel and accessories out of scraps from larger garment factories. We employ 50 people in Cambodia through our production - and our team in San Francisco is comprised of 2-3 individuals who work on sales, marketing, and e-commerce operations. 

We are currently seeking to hire an Operations Lead to join our team! You will be responsible for managing operations at our retail boutique with a focus on e-commerce, assisting with sales and marketing for our e-commerce business, and managing customer support for wholesale and retail clients.

We are seeking a highly motivated individual who is passionate about seeing positive change in the garment industry, who is not afraid of a challenge, and who is excited to contribute to building all aspects of a growing, impact driven business.

RESPONSIBILITIES:

• Manage and operate e-commerce operations, including shipping and returns, stock counts, and inventory planning 
• Create and implement a plan to track and manage sustainable goals and benchmarks 
• Assist with marketing and sales activities through social media
• Manage customer support for wholesale and retail clients
• Track results and trends regularly for business forecasting
• assist with research and data collection to optimize business processes 
• Assist tonlé's CEO with business planning and development

QUALIFICATIONS:

• Previous experience in sales, customer service, or related field
• Experience as a supervisor or manager
• Strong leadership qualities
• Ability to build rapport with clients
• Analytical with a keen eye for trends and opportunities for process improvement
• self-motivated and able to work independently
• Friendly, personable and highly motivated by impact driven work
• Knowledge of the fashion and retail space