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Customer Service Representative

TPSC Transportation Products Sales Company - O Fallon, MO

Customer Service Representative

O'Fallon, MO
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Transportation Products Sales Company located in O’Fallon, Missouri is a sales organization to the North American Railroad Industry.

    If you’re customer focused, have a positive attitude with a strong desire to close the sale, solutions driven and motivated to learn, we can teach you the rest!

    Your primary responsibility will be to address the needs of our customers. Orders and inquiries are received via phone, email and online bid portals. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once.

    KEY RESPONSIBILITIES INCLUDE:

    Acknowledge and respond in a timely fashion to all quote and order inquiries

    Help identify correct product for customers project

    Work with service team on product repairs, work in progress and billings

    Build sustainable relationships and trust with customers through open and interactive communication

    Recognize opportunities to generate sales leads and new customer development

    Be able to think on your feet and outside the box

    QUALIFICATIONS:

    Minimum of one-year proven customer service experience and inside sales is a definite asset

    Computer skills such as MS office are an asset

    Clear communication and effective listening skills

    Exceptional telephone skills and etiquette

    Strong attention to detail and note taking

    Strong writing skills