Customer Service Representative
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Transportation Products Sales Company located in O’Fallon, Missouri is a sales organization to the North American Railroad Industry.
If you’re customer focused, have a positive attitude with a strong desire to close the sale, solutions driven and motivated to learn, we can teach you the rest!
Your primary responsibility will be to address the needs of our customers. Orders and inquiries are received via phone, email and online bid portals. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once.
KEY RESPONSIBILITIES INCLUDE:
Acknowledge and respond in a timely fashion to all quote and order inquiries
Help identify correct product for customers project
Work with service team on product repairs, work in progress and billings
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Be able to think on your feet and outside the box
QUALIFICATIONS:
Minimum of one-year proven customer service experience and inside sales is a definite asset
Computer skills such as MS office are an asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Strong attention to detail and note taking
Strong writing skills