Disclaimer: "Beware of scammers personating TQI Solutions Inc. TQI Solutions Inc. active positions can be found at www.tqiinc.com/careers/

"TQI Solutions – thought leaders delivering innovative solutions for the challenges of tomorrow. "

TQI Solutions is actively recruiting forward thinking thought leaders ready to join us in providing solutions that positively impact the success of our clients. TQI team members matter to us! We are committed to providing a positive work-life balance, a premier benefits package, and opportunities for continued career growth. Come join a collaborative working environment where your contributions are rewarded and valued!

TQI Solutions is currently seeking a team minded Customer Service & Tech Support who is ready to join our Team. This position will provide support to our Client located in Pearl Harbor, Hawaii.

Duties

• Ensures that the Help Desk operates as a highly professional service that meets the needs of the company
• Follows procedures and process requests for assistance from users in a pleasant and professional manner.
• Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures.
• Ensures log entries of user contacts provide information on faults and problems.
• Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
• Follows quality standards, responds to requests for assistance by providing first line response to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers. Maintains accurate log entries of contact with resolution details and follow up information.
• Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
• Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
• Assists in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services.

Requirements and Certifications

• Security+ Certification
• Recent and significant experience of working in an Information and Communication Technology Help Desk
• Junior – 1-4 years' experience
• Journeyman – 5 or more years' experience

The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, Hawaii, and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our client's missions as our own, and consistently providing world-class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers.

*TQI is an Equal Opportunity Employer and welcomes all to apply including females, minorities, individuals with a disability, and protected veterans.