Job Description

TRAKAmerica is a national outsourcing provider managing over $15 billion in assets for its clients. As we continue to expand our infrastructure, we currently have an immediate opening for a FIELD AUDITOR that will join our existing team which oversees a rigorous suppler oversight program. This position will fill a role critical to maintaining our reputation as a strategic leader in compliance and oversight, and will be located in Richmond, VA. This position is classified as exempt under the FLSA and will not earn over-time for any hours worked in excess of 40 hours in a given work week

TRAKAmerica’s Audit and Compliance team is a market leader in providing oversight, guidance and leadership to a large supply chain of collection agencies and law firms across the United States. The program provides in-depth assessments of a supplier’s adherence to key objectives including consumer contact, litigation management, supply chain management, financial stability and performance.

As part of TRAKAmerica’s commitment to continuous improvement, a role has opened up for a candidate with a strong background in both knowledge of civil law and procedures, and the ability to research and assess applicable consumer protection laws. The role will also encompass the litigation management component of the company’s process to assess a law firm’s compliance with applicable laws. The successful candidate for the role will be able to assist in the development and fully execute the new assessments.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Understand applicable laws governing collection procedures and civil litigation process:

• Analyze, assess and understand the effects of new laws and procedures on the civil litigation process
• Effectively communicate civil procedures and critical changes in the law to suppliers and clients
• Perform on-site assessments of law firms, managing the assessment from inception through completed remediation
• Manage deadline-driven, client directed projects to assess law firm with applicable laws and client requirements
• Assist in the general functions of the audit and legal groups
• Oversee and continually enhance the Litigation Management component of the TRAKAmerica Assessment Program
• 35% travel requirement to perform onsite audits

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.
• Travel requirements. Ability to travel to conduct onsite audits.

JOB COMPETENCIES:

• Listens actively – able to absorb, understand, and consider ideas and points of view from other team members
• Functions as an active team participant - willing to take the initiative and will take a “can-do” approach
• Analytical and critical thinking skills to make determination of account activities
• Is detailed-oriented with an aptitude for financial documents and spreadsheets
• Possess the ability to evaluate and solve problems from many perspectives
• Possess the ability to uphold compliance guidelines and report unbiased facts of network partner compliance
• Exceptional verbal and written skills
• Demonstrated ability to communicate information to business managers so that it is actionable
• Strong attention to detail, problem assessment, sound judgment, problem-solving and critical thinking skills
• Developed organizational skills and ability to manage multiple tasks
• Ability to recognize urgent matters and escalate when necessary
• Strong interpersonal, organizational, planning and decision-making skills
• Strong computers skills using Office 7, Microsoft Excel, Outlook and Word. PowerPoint skills are a plus.

JOB QUALIFICATIONS:

• Four-year undergraduate in business, accounting or finance preferred
• One to two years related experience and/or training a plus; or equivalent combination of education and experience

OTHER PREFERRED SKILLS/EXPERIENCE:

• Knowledge and the ability to apply applicable laws, i.e., FDCPA, TCPA, FCRA, GLBA, ECOA, etc.
• Experience leading or performing as an auditor in a business with consumer contact
• Background or experience in formalized process management

TRAKAmerica is an Equal Opportunity Employer. Our company __ offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.