Job Description

TRAKAmerica is a national accounts receivable management and outsourcing provider for many of the largest banks and debt buying entities in the country. We currently have an immediate opening for a LEGAL CLAIMS SPECIALIST that will join our existing team which manages counterclaims, other lawsuits, regulatory inquiries, motions for fees or sanctions and various support operations. This position will fill a role critical to our continued growth in Bonita Springs, Florida. This position is classified as non-exempt under the FLSA and will earn over-time for any hours worked in excess of 40 hours in a given work week.

POSITION SUMMARY:

The Legal Claims group is part of the company’s Legal Department and serves as the primary interaction point for TRAKAmerica’s nationwide network of law firms and collection agencies and its clients relative to pending legal claims, and is responsible for receiving inbound claims through an automatic intake process and central electronic mailbox, processing, investigating and resolving the claim, responding to and ensuring the next steps are performed in order to resolve the claim and interacting with the network and clients through resolution.

This role will require the exercise of independent judgment and initiative and will also require a demonstrated ability to maintain strict timelines, manage varied client expectations, thrive under pressure, work independently, process the issues being presented and think critically through the requisite steps to meet and exceed agreed turnaround times for suppliers and clients.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES:

• Manage assigned cases through resolution
• Liaise with members of the network and clients in the processing and management of claims
• Effectively track and manage deadlines and due dates
• Host and direct telephone conferences to expedite resolution of cases
• Alert management to escalated allegations or demands
• Various other items as assigned by management

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to: walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk; and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

JOB COMPETENCIES:

• Analytic and summation skills
• Prior experience managing tasks in a process-oriented environment
• Exceptional attention to details, problem assessment, sound judgment, problem solving and critical thinking skills
• Developed organizational skills and ability to manage multiple tasks
• Ability to recognize urgent matters and escalate when necessary
• Excellent oral and written communication skills
• Strong interpersonal, organizational, planning and decision-making skills
• Strong computers skills using Office 7, Microsoft Excel, Outlook, and Word.

OTHER PREFERRED SKILLS/EXPERIENCE:

• Knowledge of debt collection laws and/or experience in debt collection industry preferred
• Prior litigation experience preferred

TRAKAmerica is an Equal Opportunity Employer. Our company __ offers: a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including, criminal background check, credit check and drug testing (to the extent permitted and in accordance with applicable law).

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.