Consistently and continually solicit committed and non committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily, commensurate with company and business level needs.
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads.
Aggressively accept, pre-accept, and enter all freight orders into the System.
Offer and outsource the appropriate loads to the SOAR Transportation network of carriers.
Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.
KEY KNOWLEDGE & EXPERIENCE:
High school diploma or GED equivalent; College degree preferred.
2+ years work experience in the transportation industry or customer service, direct with customer service solicitation, inside sales or sales preferred.
Excellent communication and customer service skills required.
Knowledge of Microsoft office products and the Internet required
Experience working in a deadline driven environment preferred.