JOB SUMMARY

This position manages maintenance of all wayside signal and crossing signal equipment to Federal Railroad Association (FRA) standards and regulations. It ensures signal equipment failures are repaired in a timely manner so not to delay train traffic and ensures proper steps are taken to mitigate risk to the public and other KCS employees while repairs to signal equipment are being made. This position assists employees when they are not able to make the repairs on their own. It manage all FRA reporting, to ensure FRA testing is done within the mandated time constraints, and records are kept in accordance with FRA regulations. This position works with FRA and Department of Transportation inspectors.

Applies and enforces guidelines to ensure compliance and equitable application of policies, procedures, practices, programs, processes, and systems and makes suggestions for continued improvement or increased efficiencies. Delivers operational results that align with department commitments. Plans and prioritizes work to meet business unit commitments aligned with company goals and financial responsibilities. Supervises the daily activities of field Operations teams. Participates in the interview and selection process, provides training and mentorship, offers career development guidance, and is engaged in performance management. Provides timely and constructive coaching and feedback; develops staff and provides challenging opportunities. Reports to a people leader at a higher career level.

JOB DUTIES

• Performs mandated safety compliance audits.  
• Works with Federal Railroad Association (FRA) Inspectors, State Department of Transportation (DOT) inspectors, Connecting railroads, signal suppliers when necessary.  
• Provides necessary safety training to crew and provides technical training as it pertains to signal equipment and signal systems.  
• Assists in implementing departmental and corporate safety goals.
• Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

BASIC QUALIFICATIONS

• Bachelor's degree from an accredited university or college, preferably in a job related major field of study
• Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience

ESSENTIAL FUNCTIONS

• Ability to deal with problems involving both routine and non-routine situations

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Skills Required Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts, complies, and monitor audit guidelines and ensuring operational integrity of the MSC. Responsible for meeting all compliance and audit requirements.
• Involve in daily operations as needed.
• Manage mortgage, equity, and consumer loan pipelines, resolving “prior day” issues, and complying with new account and loan audit requirements.
• Acts as the relationship manager for existing members provide continuing financial advice as appropriate, determine member’s loan and deposits needs and deepen existing member relationships.
• Provide coaching to the Member Service Center employees to ensure consistency of sales and service standards. Utilizes coaching and counseling to build and to increase sales and service and sales performance of staff members.
• Responsible for guiding and leading the assigned service and sales activities.
• Evaluates the overall effectiveness of the Members Services Centers through analysis of sales and service reports. Ensuring branch operations are being properly managed by ARSM and or RSS.
• Provides direction and support to MSC staff members to ensure proper safeguarding of assets and conformity to Credit Union policies and procedures. Minimizes Credit Union exposure to losses through appropriate risk assessment and management.
• Operates the MSC as a true “profit” center with direct control of expense and revenue generation.
• Provides high level support to the Regional Manager in creating a strong sales and service culture in assigned MSC. Ensures Roadmap to Success is practiced by the team.
• Recruits and develops top talent at all levels of the Member Service Center.
• Solicits local Select Employee Groups (SEG) to increase presence within community.   Increases existing SEG penetration through lunch time visits and seminars.  
• Identify opportunities for brand and image campaigns and submits ideas and requests to Marketing Department.
• Sponsors local community events on behalf of Kinecta Federal Credit Union. Works in conjunction with the Communities Program Manager assisting and participating with project and events.
• Works with Mortgage Loan Counselors to assist with SEGs and seminars using local Realtors and Home Owners Associations.
• Establishes and maintains a working relationship with the Business Services Department to identify leads for their business.
• Coordinates quarterly educational seminars on a rotating basis for Business Services, Identity Theft, Kinecta Financial and Insurance Services and Mortgage Lending.
• Becomes the subject matter expert with regards to the local community. Gather market and other intelligence data regarding the local community that will enable you to provide exceptional relationship management with existing and new members
• Responsible for the development and attainment of production, service and sales, and service quality goals at assigned MSC through development of comprehensive and measurable sales and service activities.
• Communicates Member Service Center goals and service and sales expectations to all staff members.