- Reporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S Renewals
- The primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information or
- The specialist will also be responsible for acceptance and submission of any renewal
- The specialist will also participate in the intake process for all M&S requests, this includes review of contracts mailbox and performing additional team support functions as needed from time to time.
Key duties and responsibilities include the following:
- Generation of proactive renewal quotes 90-days in advance of contract expiration
- Responding to contract inquiries, requests for quotes, and renewal orders to be submitted for processing within team service level objectives
- Participation in triage of inbound requests for the Imaging M&S renewals team
- Creation of SFDC Cases/tickets related to contract inquiries, quote requests, renewal orders or other
- Ownership and investigation of M&S Inquiries including responding to partners and customers to close the inquiry
- Review of information provided by customers and partners on Renewal Quote and Renewal Order requests to ensure sufficient information is provided and that orders meet Kofax clean order requirements.
Required Skills
- PC Literacy, including MS Excel
- Knowledge of SFDC or other ERP systems
- Detail oriented with high level of time management skills
- Fluency in written/spoken English
- Previous maintenance and support experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.
Required Experience
- College Degree with 3-5 years minimum relevant experience (or combined equivalent work experience).
- Prior Renewal Quoting, Order Management, Customer service or sales support skillset.