Job Description

TRC Staffing is currently recruiting for Remote Customer Service Representatives to provide basic and routine responses to customer contact. Interactions with customers may be through telephone, email, chat or written communications.

JOB DETAILS:

• Monday - Friday: 8am - 8pm EST
• Must Live within 100 miles of Augusta
• Work from Home

PRIMARY DUTIES AND RESPONSIBILITES:

• Provide quality customer service and accurate information to callers.
• Answer incoming calls and respond to customer questions and requests.
• Address and resolve basic account questions by researching account details and making account edits per customer request.
• Document in the system the details of the contact with or action performed for a customer.

QUALIFICATIONS:

• High school diploma or equivalent.
• Prior call center or customer service experience preferred.

RESPONSIBILITES & REQUIREMENTS:

• Perform work required for this position in an office environment.
• Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication.
• Use the phone for the length of shift.
• MUST BE ABLE TO HARDWIRE TO ROUTER.

If you are interested, please send me the following items.  

   •          Your updated Resume  

•             Your internet speed test (Speedtest by Ookla - The Global Broadband Speed Test).  We need Both the Upload and the Download speed.  

o             You may only submit the speed test to us one time.  Please take the speed test from the place you intend to work (for example: your house and your office)  

o             Please review your screenshot before sending it as many times people simply send the download speed**  

o             You MUST have an Upload speed of 10, and a Download speed of 20, to be considered for this position!   

Once all items have been received a recruiter from the TRC team will be in touch  

Vania Barnett

TRC STAFFING SERVICES, INC. | Assistant Operations Manager

Vania.Barnett@trcstaffing.com

TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Please email your resume to Vania.Barnett@TRCStaffing.com

Company Description

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.