Job Description

CUSTOMER SERVICE SPECIALIST

Expanding office in Charlotte is seeking to add a Customer Service Specialist to join their team! The ideal candidate will be tech-savvy and have the ability to perform both customer service and administrative support duties. 

Salary up to $55,000 plus eligibility for the company profit-sharing plan. Excellent benefits. Office located in Southwest Charlotte.

JOB DUTIES OF THE CUSTOMER SERVICE SPECIALIST:

• Manage all aspects of assigned accounts
• Prepare and enter orders, quotes, and sample requests
• Process change orders
• Follow up on quotes, samples, and orders
• Send sales order confirmation to the customer.
• Respond to all customer phone calls, fax, and email inquiries
• Identify opportunities to improve customer service department
• Communicate with supporting departments regarding orders
• Other duties as assigned

JOB QUALIFICATIONS OF THE CUSTOMER SERVICE SPECIALIST:

• 5+ years' prior experience in a client-facing corporate position such as Customer Service or Account Management
• Excellent verbal and written communications skills
• Pleasant and courteous telephone manner combined with passion for providing excellent customer service.
• Strong computer skills: should be proficient in Microsoft Office and comfortable learning new software. Prior experience in SAP or other ERP system is a plus.

Company Description

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We are celebrating 40 years. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our clients understand the power of a strong, dedicated staffing partner and have the ability to leverage this partnership to their advantage. TRC providing traditional staffing services, professional and technical staffing and management services to some of the country's leading companies. TRC Staffing Services, Inc. is a drug free environment. Equal Opportunity Employer/Minorities/Females/Vet/Disabled.