Job Description

THIS IS NOT A REMOTE POSITION

TRC IS PARTNERING WITH A COMPANY TO BUILD THEIR OVERNIGHT CUSTOMER SERVICE ASSOCIATE TEAM IN THE DUNWOODY, GA AREA.

ESTABLISHED IN THE UNITED STATES OVER 42 YEARS AGO, THIS COMPANY CARRIES MORE THAN 1.5 BILLION PEOPLE VERTICALLY, DIAGONALLY, AND HORIZONTALLY USING ELEVATORS, ESCALATORS AND MOVING WALKS. THEY ARE EXPANDING THEIR CALL CENTER OPERATIONS TO INCLUDE A NEW LOCATION IN DUNWOODY, GA.

CUSTOMER SERVICE ASSOCIATE

We are looking for individuals who have exceptional customer service skills.

Monday through Friday, Overnight Shifts

One Saturday or Sunday per week (Remote) WITH pay differentials (Up to $5 more per hour)

WHAT'S IN IT FOR YOU?

• Direct hire! Full time hours
• This is a 24/7 Emergency Response Call Center. Positions require candidates to be comfortable working in a 24/7 environment including working weekends and holidays.
• Overtime often available
• $20 PER HOUR WITH DIFFERENTIALS FOR 2ND SHIFT, 3RD SHIFT, AND WEEKENDS
• Will be required to work Saturday or Sunday with pay increases to $4.00 more per hour (Saturday) and $5.00 per hour (Sunday) for shifts that are part of regular 40-hour week
• Provide courteous, friendly, helpful, and efficient service to external and internal customers placing or inquiring about service requests
• Contact customers and communicate details of service request
• Gather complete and accurate information as emergency contacts for customers

WHAT DO YOU BRING TO THE JOB?

• Experience and the responsibility of working with customers
• Excellent communication skills
• Able to work at home and in an office environment
• Clear and courteous phone etiquette
• Ability to multi-task
• Exceptional attendance is a must
• Ability to balance efficiency and quality service
• Maintain excellent data entry speed with error-free work
• Flexibility with scheduling

BENEFITS

• MEDICAL, DENTAL, AND VISION COVERAGE AVAILABLE ON FIRST DAY
• 401K company match retirement program
• Company paid life insurance and STD coverage, LTD, Supplemental Life and AD&D, Legal Plan, Accident Insurance, Hospital Indemnity Insurance, Identity Theft, Discount Home & Auto plans, and Permanent Life insurance available as voluntary options.
• Employee Assistance Program provided
• Paid Holidays
• PTO
• Sick Time
• Parental Leave Program

Company Description

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future. An Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.