Job Description

TRC IS SEARCHING FOR EXPERIENCED BILINGUAL CUSTOMER SERVICE ASSOCIATES TO JOIN OUR CLIENT IN THE DUNWOODY, GA AREA!

Established in the United States over 42 years ago, this company carries more than 1.5 billion people vertically, diagonally, and horizontally using elevators, escalators and moving walks. This role specifically is in their 24/7 Emergency Response Call Center, and they and are looking for individuals who have exceptional customer service skills to join their team. This position requires candidates to be comfortable working in a 24/7 environment, including working weekends and holidays when needed.

• Temporary to hire opportunity
• Full time hours
• $20/hour base pay rate WITH pay bonuses (Up to $5 per hour) for certain shifts
• Potential to work hybrid based on performance

RESPONSIBILITIES:

• Provide courteous, friendly, helpful, and efficient service to external and internal customers placing or inquiring about service requests
• Contact customers and communicate details of service request
• Receive inbound calls from elevators for emergency response situations
• Gather complete and accurate information regarding customer location and emergency contacts

SCHEDULE:

· 4 week days and 1 weekend day

· 8 hours shifts, specific schedule assigned during training

• Overtime often available

· $0.75/hr bonus is paid for shift hours after 7pm on weekdays, $4/hr bonus paid for Saturday shifts, and $5/hr bonus paid for Sunday shifts

QUALIFICATIONS:

• Experience and the responsibility of working with customers
• Bilingual Fluency is preferred (Spanish or French)
• Excellent communication skills
• Able to work at home and in an office environment
• Clear and courteous phone etiquette
• Ability to multi-task
• Exceptional attendance is a must
• Ability to balance efficiency and quality service
• Maintain excellent data entry speed with error-free work
• Flexibility with scheduling

Company Description

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future. An Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.