JOB TITLE: Front Desk/Customer Service Assistant, Work-Study

DEPARTMENT: Academic Advising & Student Success Center

PAY RATE: $11.25 per hour 

NUMBER OF OPENINGS: 7

Summer Semester 2019

Fall Semester 2019

DUTIES AND RESPONSIBILITIES

• First line of interaction with students, staff, faculty and other constituents for the AASC; as well as the office of the Dean of Student Development & Retention and the KEYS Scholarship Program.
• Scheduling appointments for Academic Advisors and managing all related inquiries.
• Serving as a referral source regarding CCD information, data entry and answering a multi-line phone system per assigned shifts.
• Greet current and perspective students, faculty, and staff at the front desk counter as the first line of interaction.
• Answer advising and steps to enrollment related inquires while upholding the highest level of customer service.
• Schedule and manage Advisor appointments using Navigate.  
• Accurate data entry, record analysis using Banner and use of Navigate. 
• Communicate with students advising requirements, how the advising model works, and other advising information.
• Provide accurate information regarding the Student Development and Retention office, the Academic Advising & Student Success Center, and the KEYS Program.
• Answer all Calls coming into the AASSC phone lines maintaining a high level of customer service.
• Assist with various AASSC projects, including but not limited to: call campaigns, data tracking, scanning forms, mass mailings, records update/correction, data entry, in a timely manner with high accuracy.
• Perform other duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS 

• Must be a current student of the Community College of Denver, taking at least six hours of credit and awarded work-study funds.
• Maintain minimum GPA of 2.5
• Excellent customer service skills
• Good written and communication skills
• Detail oriented
• Fast learner and ability to retain information
• Ability to work with self-initiative and accuracy
• Ability to work in a high-volume, fast pace environment
• Proficient computer knowledge
• Microsoft Office proficiency

PREFERRED QUALIFICATIONS

• Prior experience in customer service setting - 1 year minimum
• Administrative office setting and skills

TIME COMMITMENT

Up to 20 hours a week (may not exceed 20 hours per week)

CLOSING DATE:  Open Until Filled 

TO APPLY:

Please include the following items with your profile, by clicking New Resume/CV under "Apply" below:

• Cover letter including availability
• Resume
• Class Schedule
• Copy of Work-Study Award Notice

Questions? Contact hrep@ccd.edu   

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment.  CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

CCD is a Learning College where policies, programs and practices support learning as the major priority.

Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: http://www.CCD.edu/Safety . For a hard copy report please contact 303-352-3042. 

Required Skills Required Experience