Job Description
WORKING TITLE: Call Center Agent
FLSA STATUS: Non-Exempt
POSTING SALARY RANGE: $31,200 - $38,000
POSTING DETAILS:
LOCATION: Greenville
Trillium Health Resources has an open career opportunity for a Call Center Agent. This position provides non clinical administrate support to the Call Center is part of a dedicated team of professionals. The Call Center Agent’s primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. The Call Center is often the first interaction with our agency, therefore the Call Center Agent must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
JOB DUTIES INCLUDE:
Gathering and/or updating data, such as but not limited to, demographic information, referral source, payer source, current provider, provider choice and appointments
Performing general clerical work for the Call Center department or other identified staff or departments approved by the Call Center/Customer Services Director or Clinical Operations Director
Completing all documentation without delay, including: call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form
Routing calls to the appropriate resource along with appropriately identifying and elevating complex or crisis call
Trillium Health Resources is a local governmental agency (LME/MCO) that manages mental health, substance use, and intellectual/developmental disability services for 26 counties in eastern North Carolina. We are uniquely positioned to meet the distinct needs of the individuals and communities we serve, and our top focus is delivering the right services, in the right amount, at the right time. We know these populations and are deeply engrained in their communities. We know how to treat, support and serve them most effectively.
Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
Trillium is ensuring our staff stay safe and healthy during these unprecedented times of the COVID-19 pandemic. Staff are completing work remotely through 4/5/2021 and have guidelines to follow if needing to utilize an office. We have implemented virtual meetings for our internal events, and encourage external meetings to take place using our online platforms. When we return to the offices we will have additional guidelines and safety precautions to follow.
Join our team as we empower others to live their best lives by providing access to quality healthcare. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
REQUIREMENTS:
Education: Graduation from High School/GED.
Experience: Minimum one year of call center and/or customer service experience or equivalent of higher education or higher education/experience. Prefer one year of work experience in mental health, substance abuse and developmental disabilities.
License/Certification: None.
Must have a valid driver’s license.
Deadline for application: Open until filled.
TO BE CONSIDERED FOR EMPLOYMENT, ALL CANDIDATES ARE REQUIRED TO UPLOAD A CURRENT RESUME. YOUR RESUME MUST PROVIDE YOUR LEVEL OF EDUCATION AND DETAILED WORK EXPERIENCE, INCLUDING:
AFTER SUBMITTING YOUR APPLICATION THROUGH OUR CAREER CENTER IN ADP, YOUR RESUME WILL BE REVIEWED TO ENSURE THAT YOUR SKILLS AND EXPERIENCE MEET THE ESSENTIAL CRITERIA FOR THE ROLE YOU HAVE APPLIED FOR.
TRILLIUM HEALTH RESOURCES IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER.