Job Description

WORKING TITLE: Network Engagement Specialist

FLSA STATUS: Non-Exempt

POSTING SALARY RANGE: $31,878 - $38,000

POSTING DETAILS:

LOCATION: Jacksonville, Greenville, Wilmington

Trillium Health Resources has an opening for a Support Specialist in our Network Engagement Department. We are seeking an individual who is detail-oriented, with the ability to prioritize and organize multiple tasks, effectively managing assigned tasks from start to finish.

Job duties include:

• Collaborate with Trillium’s network of providers and establish partnerships based on mutual respect and accountability.
• Retain significant knowledge of network procedures, policies, workflows and Trillium’s Provider Manual to provide accurate information.
• Promptly support network providers through multiple channels, not limited to:  telephone, email and/or responding to inquiries through the Network Services Ticket System.
• Provide confidential administrative assistance to network providers, staff, community stakeholders and/or the Vice President of Network Management.
• Help prepare informational documents, reports and/or special projects as needed.

Trillium Health Resources is a local governmental agency (LME/MCO) that manages mental health, substance use, and intellectual/developmental disability services for 26 counties in eastern North Carolina. We are uniquely positioned to meet the distinct needs of the individuals and communities we serve, and our top focus is delivering the right services, in the right amount, at the right time. We know these populations and are deeply engrained in their communities. We know how to treat, support and serve them most effectively.

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Flexible Work Schedules
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid vacation and sick leave, plus 10 paid holidays
• NC Local Government retirement pension, plus 401k with 4% employer match
• Public Service Loan Forgiveness Qualifying Employer

Trillium is ensuring our staff stay safe and healthy during these unprecedented times of the COVID-19 pandemic. Staff are completing work remotely through 1/4/2020 and have guidelines to follow if needing to utilize an office. We have implemented virtual meetings for our internal events, and encourage external meetings to take place using our online platforms. When we return to the offices we will have additional guidelines and safety precautions to follow.

Join our team as we empower others to live their best lives by providing access to quality healthcare. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

REQUIREMENTS: 

EDUCATION:    Graduation from High School/GED.

EXPERIENCE:  Minimum of two years’ clerical experience or equivalent of higher education or higher education/experience. Prefer experience in a call center and/or customer service. Prefer experience in mental health, substance abuse and developmental disabilities.

LICENSE/CERTIFICATION:  None required

KNOWLEDGE, SKILLS AND ABILITIES (INCLUDING TECHNICAL SKILLS): 

• Detail oriented, ability to prioritize and organize multiple tasks
• Time management skills to effectively manage assigned tasks from start to finish  
• Flexibility in adjusting work activities and the ability to quickly change focus of activities to meet changing priorities within the department and/or organization   
• Capability of working independently and with a team; Ability to build cohesive teams
• Ability to operate or learn a variety of computer software or operating systems
• Thorough knowledge of general office practices, equipment and software packages; ability to plan, organize and review work, workflow and procedures; excellent written and communication skills

Must have a valid driver’s license

Deadline for application: At Midnight, December 3, 2020.

TO BE CONSIDERED FOR EMPLOYMENT, ALL CANDIDATES ARE REQUIRED TO UPLOAD A CURRENT RESUME.  YOUR RESUME MUST PROVIDE YOUR LEVEL OF EDUCATION AND DETAILED WORK EXPERIENCE, INCLUDING: 

• Employer Name
  1. Dates of service
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

AFTER SUBMITTING YOUR APPLICATION THROUGH OUR CAREER CENTER IN ADP, YOUR RESUME WILL BE REVIEWED TO ENSURE THAT YOUR SKILLS AND EXPERIENCE MEET THE ESSENTIAL CRITERIA FOR THE ROLE YOU HAVE APPLIED FOR.

TRILLIUM HEALTH RESOURCES IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER.