Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About our practice: We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results, and put our patients first before ourselves! We are looking for a candidate who shares this vision and desires a long-term position with our team.

Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and proud of his community.

Job Summary

We are seeking a Treatment Coordinator Support Specialist.

This position will serve as the support person to assist 2 treatment coordinators. Support will include learning all aspects of insurance billing, collections, treatment coordinating responsibilities, cross-coverage, managing social media, patient engagement contests, networking, and community events. The position is multifaceted and is best suited for a fine-detail-oriented individual who has a passion for data entry, and problem solving The best candidates will be naturally self-motivated, versatile, team-oriented, and eager to be a part of a stable and growing business. We are willing to train but really desire insurance and/or treatment coordinating experience.

As a Patient Communications Specialist on the team, you will function as the primary contact for patient insurance and collection communication.

This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a marketing role and social media management, has excellent communication skills, and can work well both independently and as part of a team.

Cross-coverage training amongst various positions in the office will be expected from time to time.

Responsibilities

Collaborate closely with others to ensure the patients are getting the best service possible.

Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions.

Place phone calls to delinquent consumers.

Help resolve discrepancies, proof and post payments, and delinquent accounts, auditing.

Processing insurance verifications, claims, denials, work in progress, and status updates.

Create, execute, and process contracts, including detailed data entry according to critical processes.

Accurately document all calls and consumer contacts.

Follow company policies, procedures, and directives from supervisors/managers.

Qualifications

Strong data analysis skills

Excellent written and verbal communication skills

Familiarity with contracts and financial ledgers.

Social media management

Ability to prioritize and manage multiple tasks

Ability to effectively communicate to reach mutually beneficial agreements

AI knowledge and video design experience is ideal but not required

Orthodontic knowledge and treatment coordinating experience are preferred but not required.

Collection experience is preferred but not required.

Orthodontic insurance knowledge is preferred but not required.

Pay range is subject to how much-preferred experience you have vs the level of training required. We are willing to train a highly driven, professional, fast-learning, accurate, and detail-oriented person.

The position is subject to a 90-day resignation agreement and background check. The pay range will be based on orthodontic claims experience, orthodontic treatment coordinating experience, collection experience, and orthodontic marketing experience. Willing to train the proper superstar with strong contract, account management, and collection experience.