Position Description

The Collections Specialist will be part of a fast-paced goal-oriented collections department focusing on the collection efforts related to past due and/or delinquent club members and personal trainer members. This position is temporarily remote and may have days where it is required to come into the office. Therefore, candidate must reside in or near Miami, FL.

DUTIES AND RESPONSIBILITIES

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.

Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the contract or agreement.

Locate and monitor overdue accounts, using the ABC Financial system.

Record information about financial status of customers and status of collection efforts.

Perform miscellaneous clerical and administrative duties such as answering correspondence, writing reports, recording address changes and payment information changes.

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Must communicate & follow up effectively with direct supervisor regarding customer accounts on a timely basis.

EDUCATION AND EXPERIENCE

High School Diploma or GED

Bilingual fluency in English/Spanish is required

2 years minimum of collections or call center experience required

Knowledge of billing and collections procedures

SKILLS & ABILITIES

Ability to train and work remotely

Problem-solving skills

Capable of working in a team environment and independently

Deadline oriented and able to work under pressure

Ability to prioritize and manage multiple responsibilities

Excellent written and verbal communication

WORK SCHEDULE 20-30 hours/week (M-F) 30 min lunch break

BENEFITS

Hourly rate + monthly commissions & bonus

Sign On Bonus*

Work remote temporarily due to COVID-19.