Job Description

COMPANY OVERVIEW:

The Sliding Door Company is a successful manufacture and distributor of high-end interior glass solutions with 20 Showroom's throughout North America. Since 2005, our objective has always been to provide functional, state-of-the-art interior doors that optimize the available floor space in any residential setting.

POSITION OVERVIEW:

The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, phone calls etc. We expect you to perform well in a team environment and have exceptional people skills.

RESPONSIBILITIES:

• Work with Lead Distributor and Account Executives to ensure leads are evaluated according to qualification criteria
• Provide Support to sales agents and respond to customer and prospect queries
• Calling on open leads to qualify if they are still interested
• Stay up to date with new product and feature launches and ensure sales team is on board
• Work within the internal CRM to ensure updates in the system
• Maintain regular contact with prospective customers/leads/accounts
• Learn the product to become a product expert
• Learn the system and become a system expert

EXPERIENCE REQUIRED:

• 3+ years' experience as a sales support specialist or sales support associate
• Excellent customer service skills
• In-depth understanding of sales principles and customer service practices
• Expert data entry skills specializing in accuracy
• Strong organizational and project management skills
• Hands on experience with CRM systems
• Knowledge of Microsoft Outlook, Word, Excel, and basic Office programs
• Self-motivated individual, strong work ethic, optimistic disposition, team player

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

• High School Diploma required
• College Degree preferred

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to work in a sedentary manner
• Hand dexterity -use of hands, fingers, wrists, and arms required to write, type, reach, feel, and/or lift
• Ability to bend, lift, stoop, stand, walk, and/or sit
• Must poses ability to use cognitive fine and gross motor skills for critical thinking and problem solving
• Ability to use physical, mental, vision, speech, and hearing fine and gross motor skills to operate computers, telephones, and other office equipment

Company Description

The Sliding Door Company is the leading manufacturer of innovative, high-quality, interior sliding and swing door solutions. Our products are an ideal fit for residential, commercial, multi-unit and hospitality settings. The Sliding Door Company's interior glass door solutions are an ideal and innovative solution for home and office. Visit one of 20 conveniently located showroom locations throughout the US and Canada. As featured on Oprah, HGTV, Dwell, Elle Decor, Architecture Record, Chicago Sun Times, San Diego Magazine, Los Angeles Magazine, SF Chronicle, Luxury, The New York Times, Interior Design and more.