Job Description

We are seeking a Help Desk/jr Sys Admin person to join our team! You will handle a variety of projects to support and improve the organization's network systems. This is an on premise job. For security reasons, our customers require U.S. Citizenship to support their networks, we will abide by these requirements.

$1500 signing bonus.

Responsibilities:

• Responds to Help Desk Tickets
• Gain certification as Nextgen SME
• On-Call rotation for supporting staff after hours
• Manage all aspects of the networking platform
• Troubleshoot network & workstation issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Document all technical procedures and user guides
• Performs onsite technical assistance
• Creates network diagrams and collects information about new clients
• Works on projects from beginning to completion to satisfy client needs
• Ensures backups are performing correctly

Required Non-Technical Competencies:

• Ability to take projects from start to finish
• Ability to Project Manage & Document all projects/tasks
• Ability to work nights and weekends, as necessary, to complete tasks
• Ability to provide guidance in non-technical terms to our clients
• Ability to communicate efficiently on all projects and processes
• Be willing to continue acquiring certification

Required Technical Competencies:

• MS SQL Admin
• Windows 2012,2016,2019
• Expertise in the Windows Desktop Environments 10,11
• Firewall SonicWALL
• Meraki Wireless Access
• Knowledge in Cloud (Public/Private) Environments
• Windows Hyper V
• Microsoft Office 365

Required All-Around Competencies:

• Above average Customer Service Skills
• Above average Communications Skills verbal and written
• Above average Documentation Skills
• 3+ Years Help Desk experience
• 1+ Years Systems & Network Administrator or Engineer
• Good driving record
• Strong sense of duty
• Detail oriented
• Expert follow-up skills

Desired All-Around Competencies:

• Medical IT Background
• MCSE – (Any)
• Soncwall Firewall
• Microsoft SQL Experience

Candidates who wish to be considered above other candidates must disclose needed salary range and be willing to submit to a drug test.

Company Description

TSI - Your Technology Partner is a Managed IT Service Provider with areas of service in Managed Networks, Cyber-security and Voice over Internet Protocol Solutions. We simplify technology for our clients so they can focus on their jobs. Our areas of service include 12 states and 3 countries with clients in industries such as: Engineering, Financial, Government, Healthcare, Legal, Manufacturing, Not-for-Profits, Schools and many more. TSI has been on the Inc. 5000 List for Fastest Growing Companies in America for the past 5 years. As a rapidly growing organization, we are continually adding new, career-driven team members. We bring fortune 500 services to all businesses.