Job Description
At TurnKey you will find a fast pace high energy job were we are looking for NEW ideas every day and value the opinion of our staff. We are looking to immediately fill multiple openings in our technical department.
Position:
Our in-house network support representatives are members of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support. As well as working on hardware and equipment in a ever changing network environment.
Duties:
This position will include the following duties at a minimum:
- Manage tickets using our ticketing system (TK-Tracker2)
- Manage endpoints
- Remote support
- Monitoring
- Reporting
- Support
- Backup monitoring of systems and networks
- Internet install and support
- TurnKey TV and Music system support
- Firewall support and updates
- TurnKey wireless network support
- On call rotation
- Makes follow up calls as required ensuring customer satisfaction.
- Assists in providing network and remote connectivity hardware/software support.
- Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
Requirements
- Candidate must have the ability to multitask
- Ability to read and interpret documents, instructions, and procedure manuals.
- Ability to write reports.
- Candidate must be able to communicate to customers with various levels of technical knowledge
- Candidate must be able to preform simple math.
- Familiarity with Microsoft Windows and Microsoft Office
- The ability to speak fluent Spanish is a plus
- A+ Certification is plus
- Candidate must have the ability to lift 70 pound, use a ladder, sit and/or kneel.
- Valid Drivers License is required.
Benefits
Company Description
Please forward your resume to: HR@turnkeyweb.net or apply directly through zip recruiter