Job Description

TÜV SÜD America Inc., a global leader in testing, inspection and certification, has an immediate opening for a Manager, Business Service Center based in New Brighton, MN.

The Business Service Center (BSC) Manager has overall responsibility for planning, scheduling, and execution of customer projects within the North America region, and for supporting the same for other regions who subcontract this region’s expert staff.

The BSC Manager does not have direct P&L responsibility, but has a critical role in the health of the MHS business unit financials as all financial transactions are processed by the BSC staff. The BSC is required to regularly and accurately monitor and report on the financial status of the business unit.

The BSC Manager is supported by several team leaders and their respective teams, which may be based throughout the North America region at TÜV SÜD offices or home offices. The BSC Manager takes disciplinary responsibility for the team leads, and delegates further disciplinary responsibility for BSC staff to those team leads.

BSC staff are typically the first line of support for external customers, and therefore the expectations on BSC staff and the BSC Manager are to have top-notch customer service skills. BSC staff also interact on a regular basis with internal customers including management, experts and international certification bodies.

The BSC Manager has overall responsibility for ensuring that BSC staff have adequate training, follow established procedures and for the continual improvement of business processes to the benefit of the entire organization and its customers.

The BSC also takes responsibility for supporting the training and authorization of expert staff, including the “onboarding” of new MHS staff Your responsibilities will include, but are not limited to

• Leadership of the business service center staff
• Provides customer support to both internal and external customers, including being a point of escalation to resolve customer service issues
• Ensure adequate assignment of resources to support timely and accurate execution of customer projects
• Oversight of project timeliness and accuracy, including project financials
• Provide accurate and timely reporting of project, customer, financial reports
• General management support for regional and international MHS leadership team, including the development and implementation of strategic objectives
• Other duties as assigned by management

This job may be for you if:

• Bachelors degree in business administration, accounting, finance, project management or similar; or a technical/scientific degree with commensurate experience.
• MBA strongly preferred
• Minimum 2 years’ experience in an office environment, preferably supporting a complex technical operation and/or a global organization
• Prior experience managing and leading large teams
• Prior experience with project planning & scheduling
• Experience in general management, operations, and leadership
• Working knowledge of Microsoft Office Suite and electronic mail
• Knowledge (or ability to train on) SAP-based database systems
• Excellent written and oral communication skills
• Accurate, clear, and timely communicate of information, upward and lateral, including verbal, written and listening skills.
• Willing to work with people from all over the world internally and externally
• Ability to build consensus and relationships among managers, partners, and employees.
• Leadership.
• Ability to build alliances and partnerships with other organizations
• Reliable judgment that is consistent, adaptable to unusual situations, realistic, common sense approach to job and problems
• Ability to deliver training to small groups
• Solid understanding of financial management principles, including balance sheet, financial ratios, profit & loss, forecasting, cash flow
• Understanding of business policy, planning, and strategy techniques
• Foundational knowledge of human resource management
• Adaptable and willing to shift to other administrative duties to meet changing workloads

EQUAL OPPORTUNITY EMPLOYER – DISABILITY AND VETERAN

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

• EEO is the Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• EEO is the Law Poster Supplement: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
• Pay Transparence Policy Statement: https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

Job Type: Full-time

Company Description

At TÜV SÜD America, we are passionate about technology, people and the environment. For over 150 years, our employee’s contributions and enthusiasm have been essential to the success of our business. Our commitment is to invest in our employees as well as to hire, develop, and engage the best talent to help us continue to build our team. We are dedicated to creating a work environment where all levels of employees are inspired to learn, grow, and be empowered to achieve both their professional as well as personal goals.