Job Description

Store Agent Intern is responsible for caring for our customers, solving their issues and for building lasting relationships with them. 

DAILY ACTIVITIES INCLUDE BUT ARE NOT LIMITED TO:

1. Help customers with technical questions and payment requests
2. Process orders and payments in the CRM system
3. Handle complaints and retain cancellations
4. Troubleshoot technical issues with Set-Top-Boxes and networks
5. Prepare packages for shipment and process incoming packages
6. Count inventory
7. Contribute to product and service improvements
8. Foster open and constructive communication to ensure a consistently exceptional experience
9. Contribute to a positive working environment
10. Comply with company's rules

Qualifications

Store Agent Internt must have natural diplomatic skills, tact, and patience to deal with all kinds of situations and customers. The good news is that we have many happy customers!

REQUIRED SKILLS AND EXPERIENCE:

1. Must be fluent in Russian and English 
2. Great listening and communication skills
3. Ability to simultaneously handle multiple tasks
4. Positive and friendly attitude
5. Strong organization and follow-up skills are essential
6. Flexibility to work different shifts and on weekends
7. Ability to adapt to different customers
8. Ability to maintain composure under pressure
9. Knowledge of the computers, networks, TVs, phones and CRM software
10. University degree is recommended but is not necessary
11. Knowledge of Polish Language would be a bonus
12. Read Delivering Happiness by Zappos CEO Tony Hsieh

Additional Information

BENEFITS THAT ARE AWAITING YOU IF YOU JOIN US:

1. Daily mentorship support and training.
2. The opportunity to join our company and get a permanent possition in our company if you successfully pass the internship.
3. Flexible compensation with base and performance bonuses
4. Opportunities to develop professionally
5. Friendly, highly motivated and productive team that wants to develop professionally 
6. Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! JOIN US!

Press "I'M INTERESTED"  and submit your application. We would love to see in comments an explanation of why we should hire you for this position.