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Customer Success Specialist

Tab King USA

Customer Success Specialist

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    THIS IS A REMOTE ROLE

    GENERAL FUNCTIONS OF THE CUSTOMER SUPPORT SPECIALIST:

    The Customer Success Specialist will be the primary, post sales and installation, point-of-contact with clients who have purchased our charitable gaming/food and beverage point of sale software. The agent will be critical to the long-term success of the Customer Success team by establishing strong, on-going, relationships with each customer. The agent will be instrumental in troubleshooting incoming hardware/software support calls.

    IMPORTANT:

    This is a 100% remote position. You will need to have a home office or similar space with no background noise and hard-wired high-speed internet access.

    ESSENTIAL RESPONSIBILITIES:

    • Manage incoming calls for hardware/software questions and general troubleshooting. This will include after hours and weekend emergency support calls.
    • Remotely log in to customers’ point of sale system and assist them with questions or issues.
    • Perform outbound calls to follow up on closed service tickets and hardware deliveries.
    • Resolve or escalate customer issues in a timely and thorough manner
    • Other duties may be assigned as necessary

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

    • Experience in a customer success/support environment
    • Excellent verbal and written communication skills. The position will require ongoing interaction with all levels of bar, restaurant, and lodge staff.
    • Physical computer networking knowledge highly recommended
    • Windows 7 and 10 networking experience highly recommended
    • Previous bar/restaurant/charitable gaming operations experience is not necessary but would be very helpful in this role.

    Company Description

    Tab King is a point-of-sale and business management software company. We specialize in the Food & Beverage and Charitable Gaming industries. Our products allow our clients to manage their entire operation, including multiple locations, from anywhere in the world. We like to say that Tab King is the best assistant you'll ever have. It gathers all the information you could ever need and brings it back to you in an easy to use, actionable summary.