Job Description

EMPLOYER: Tacoma Longshoremen Credit Union

DESCRIPTION: Member Service Representative

If you are looking for a position that allows you to perform a variety of credit union functions on a daily basis while interacting with great members, this unique opportunity might be for you.

Tacoma Longshoremen Credit Union is a successful $120 million credit union providing personalized service to our 3,000 members for over 50 years. We work Monday through Friday 8:55 to 5:40. We are closed weekends and offer casual dress Fridays. Tacoma Longshoremen Credit Union is an Equal Opportunity Employer

EMPLOYMENT TYPE: Full Time SALARY: $21.50 per hour + DOE

EXEMPT/NON-EXEMPT: Non-Exempt

BENEFITS: Tacoma Longshoremen Credit Union’s Benefit Package Includes: Employer paid medical/dental/vision, AD&D, life insurance, and disability benefits; Retirement program offering both 401K and a generous defined benefit pension plan; generous vacation and holiday schedule.

UNION AFFILIATION: Employment requires membership in UFCW Local 367.

LOCATION: Tacoma, WA

Essential Functions:

1. Perform member transaction requests.

2. Open new accounts and services as requested by the members.

3. Operate and balance cash drawer.

4. Assist with administrative/record keeping functions.

5. Process Insurance Claims.

6. Assist with loan processing.

7. Maintain a professional, courteous, and helpful demeanor with team members, management, and members.

8. Exhibit a spirit of team work within the credit union team.

9. Handle member and team member interactions in person in an efficient, friendly and accurate manner.

10. Strictly adhere to federal and state regulations, Credit Union policies, and other compliance obligations.

11. Consistently achieve stated goals.

12. Actively participate in security, disaster recovery, fire training, and other meetings and training as requested.

13. Demonstrate leadership skills and maintain Corporate Values and Mission.

14. Represent the Credit Union with a high level of integrity and professionalism.

15. Research, resolve and/or communicate issues and potential problems to management.

16. Adapt to and endorse change to support Credit Union goals and direction.

17. Perform other duties as assigned.

18. Knowledge of local, state, and federal loan regulations.

Interaction and Environment:

*Reports To: Chief Executive Officer

Work areas are inside in a climate-controlled environment with background noise. Position may involve extended work hours, including weekends and travel to multiple locations.

*Material and Equipment Used:

Computer, Fax Machine, Calculator, Scanner/Copier, Phone, General Office Supplies

*Physical Activities Required to Perform Essential Functions:

Mobility: Approximately 70% of time is spent working at a desk. Balance of time (approximately 30%) is spent moving around work areas and outside venues.

Communication: Ability to effectively and diplomatically communicate with others in person, over the phone, and through electronic means.

Vision: Ability to effectively use a computer screen and interpret printed materials and other appropriate paperwork.

Lifting/Carrying: Ability to handle a variety of equipment and supplies weighing up to 40 pounds.

Stooping/Kneeling: Ability to access files/stock supplies in low cabinets and shelves.

Reaching/Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment and supplies.

Proficiencies

1. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.

2. Excellent customer service skills.

3. Ability to take initiative, assume responsibility, and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.

4. Excellent interpersonal skills with the ability to work effectively independently and as part of a team.

5. Possess sound computer skills and the ability to learn and use a variety of computer systems and technology.

6. Strong analytical ability with active listening skills.

7. Ability to maintain confidentiality of sensitive information.

8. Ability to work accurately with close attention to detail.

9. Exhibit a professional, businesslike appearance and demeanor.

10. Possess a work ethic that includes neatness, punctuality and accuracy.

11. Willingness and ability to adapt to changing business needs and deadlines.

12. Ability to complete or resume tasks despite interruptions and concentrate in environment with background noise.

Education and Experience

1. High school diploma or equivalent required; Prior banking experience valued (preferably Credit Union experience).

2. Possess an understanding of financial regulations

3. Must possess a valid Drivers’ License

4. Must be bondable.

I have received and reviewed a copy of the Loan Officer job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with Tacoma Longshoremen Credit Union.

Acknowledgement: _____________________________________

Applicant

Additional Comments:

SALARY (DOE). COMPLETE BENEFITS PACKAGE OFFERED FOR FULL TIME EMPLOYEES INCLUDING MEDICAL, DENTAL, VISION, PAID VACATIONS, SICK TIME & HOLIDAYS!

Must pass a credit/background check.

Tacoma Longshoremen Credit Union (TLCU) reserves the right to not hire any relatives or those in a close personal relationship with any TLCU employee, Board member or Supervisory Committee member.

Tacoma Longshoremen Credit Union is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, and promote, in all job classifications, without regard to race, color, sex, national origin, religion, citizenship, age, veteran status, disability, genetic information, or any other protected characteristic

Company Description

The Tacoma Longshoremen Credit Union is a member-owned financial institution whose purpose is to meet its member's financial needs and promote the financial well-being of its members by providing them with financial services in a friendly and considerate manner.