REPORTS TO: CUSTOMER EXCELLENCE LEAD LOCATION: TACORI OFFICE- WFH HYBRID MODEL AT THIS TIME FLSA STATUS: NON-EXEMPT SCHEDULED HOURS: AS NEEDED INCLUDING WEEKENDS

MAJOR FUNCTION: They are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences. DUTIES AND RESPONSIBILITIES: • Provide support for all territories quote and order processing. • End to end execution of custom design orders with the complexity ranging from basic to medium level. • Be knowledgeable on Marketing offerings and account/store specific plans. • Create orders in Navision for POS material requests made. • Gather and process quotes/orders for scheduled events. • Be knowledgeable on all training activity available to accounts/stores. • Responsible for funneling up areas of opportunity for training • Be knowledgeable on special projects with accounts/stores. • Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues. • Performs other duties and assignments as directed by management.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES • 2-4 years' experience in sales and customer service. Luxury, Jewelry, or Fashion industry experience a plus. • Vast knowledge of product line to service customers' requests. • Experience in all aspects of developing and maintaining business relationships. • Proficiency in all Office programs: Word, Excel, PowerPoint, etc. • Proven track record of reaching and exceeding sales goals • Ability to perform well in a highly dynamic, rapidly changing environment • Ability to effectively prioritize and manage tasks • Strong problem solving and quantitative analytical skills • Excellent written and oral communication skills • Ability to work independently as well as collaboratively within a team environment • Strong math skills needed to generate custom quotes.