TACORI IS HIRING!

YES YOU HEARD THAT RIGHT.... WE ARE LOOKING FOR AN AMAZING CUSTOMER CARE SPECIALIST TO JOIN OUR TEAM.

JOB TITLE: CUSTOMER CARE SPECIALIST

FLSA STATUS: NON -EXEMPT

REPORTS TO: MANAGER, CUSTOMER EXCELLENCE

LOCATION: TACORI OFFICE

MAJOR FUNCTION:

This position will be responsible for playing a major role in our online end-to-end customer service, support and satisfaction

DUTIES AND RESPONSIBILITIES:

CUSTOMER CONNECT (VIRTUAL CONSULTATIONS)

• Structure, strategy and execution of online promotions including virtual appointments with clients (Customer Connect).
• Creating the calendar of events.
• Exceeds customer expectations by providing assistance with a positive attitude.
• Recommends merchandise based on product knowledge and customer preferences.
• Demonstrates timely follow-up and follow-through on customer requests and commitments.
• Assist in maintaining visual and merchandise presentation of product on website.

CONSUMER RELATIONS MANAGEMENT

• Answering consumer inquiries via phone, email, live chat
• Addressing inquires & issues in an accurate & timely manner
• Carry out clientele relationship development project

E-COMMERCE ORDER, EXCHANGE, RETURNS & REPAIRS PROCESSING

• Sales Order review & processing
• Review & investigate potential fraud issues.
• Capture payment in Magento
• Respond to consumer RA requests (review/approve)
• Communicate with consumer regarding approvals/ repair assessment/quotes
• Promotional & Private Sale Oversight (preparation, execution, daily updates)

SHIPPING CONFIRMATION MANAGEMENT

• Coordinate shipping activity with consumers
• Submit shipment notifications to consumer
• Track shipments through to delivery

SYSTEMS & TECHNOLOGY

• Navision/Magento Accounting Accuracy
• System issue troubleshooting & resolution (in partnership with Digital PM)
• Participate in system UAT activity in Navision & Magento

Please apply below