Job Description

POSITION: CUSTOMER SERVICE/SALES REPRESENTATIVE (FULL TIME)

REPORTS TO: CUSTOMER EXCELLENCE LEAD

LOCATION: TACORI OFFICE- WFH HYBRID MODEL AT THIS TIME - GLENDALE OFFICE FOR ALL TRAINING

FLSA STATUS: NON-EXEMPT

SCHEDULED HOURS: AS NEEDED INCLUDING ALTERNATING SATURDAYS NO SUNDAYS

MAJOR FUNCTION: They are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences.

DUTIES AND RESPONSIBILITIES:

• Provide support for all territories quote and order processing.
• End to end execution of custom design orders with the complexity ranging from basic to medium level.
• Be knowledgeable on Marketing offerings and account/store specific plans.
• Create orders in Navision for POS material requests made.
• Gather and process quotes/orders for scheduled events.
• Be knowledgeable on all training activity available to accounts/stores.
• Responsible for funneling up areas of opportunity for training
• Be knowledgeable on special projects with accounts/stores.
• Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues.
• Performs other duties and assignments as directed by management.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• 2-4 years' experience in sales and customer service. Luxury, Jewelry, or Fashion industry experience a plus.
• Vast knowledge of product line to service customers' requests.
• Experience in all aspects of developing and maintaining business relationships.
• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
• Proven track record of reaching and exceeding sales goals
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to effectively prioritize and manage tasks
• Strong problem solving and quantitative analytical skills
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment
• Strong math skills needed to generate custom quotes.

Company Description

Why We Do What We Do At Tacori, we are inspired by the spirit of California. Ingrained in our roots is the belief that anything is possible. We have an insatiable appetite to do better tomorrow, than we did yesterday. We fearlessly dream big. And through everything we do – every action that we take, and every decision that we consider – we want to inspire those who choose Tacori to dream big with us. For example, in our Manufacturing, we are Handcrafted in California. This is not a PR pitch – it is the core of who we are as a Company. California has given us the opportunity to bring our own dreams to life. It is where we employ hundreds of artisans who create beautiful designs that speak to a worldwide audience. Our Company exists to offer everyone that is a part of the extended Tacori Family the same opportunity to attain their dreams. And whether our jewelry is an engagement ring that becomes a symbol of a new life together, or a fashionable expression of your personal style, Tacori designs become so much more than a piece of jewelry. For the people who choose Tacori, our jewelry invites the story of what dream is being fulfilled. Whatever your dream is, we invite you to dream big with us. Because it’s not what we do that defines us, it’s why we do it that matters.