Job Description

The Distribution Team at Tagawa Greenhouse Enterprises handles communication, updates, and the administration of orders from order entry to the moment it arrives with our customer.  This includes any customer special requests, changes to orders, updating customers regarding status of products, challenge management, shortages, and change management. 

As a Transportation/Customer Service Specialist, you will assist with providing excellent customer service to our clients, business partners, and internal teams.  This requires extraordinary communication skills, and an ideal candidate would have a positive attitude when faced with a difficult situation, and maintain a professional relationship with clients, internal greenhouse teams, vendors, distribution partners, customers, and coworkers and have some experience dealing with customers and business partners over the phone.   

Furthermore, communication in regards to transportation will be an essential part of this role. Communicating with third-party drivers to include expectation management, challenge management during transport of product, and conflict resolution will be essential in the success of this role. 

In addition to the duties and responsibilities identified below, there are three major components of every job at Tagawa Greenhouses: teamwork, communication, and vision.  Employees at Tagawas are responsible for working together in a productive and efficient manner, assuring there is open communication within all levels within the company, and understanding the shared vision of the company and how their position contributes to the realization of that vision.  

Essential Functions/Duties: 

• Use texting software, phone, and email to communicate updates or ETA to customers. 

• Build rapport with customers, clients, and third-party distribution partners using telecommunication, and assist the Distribution Team in communicating potential issues, changes in schedules, and general updates. 

• Serve as primary contact for customer, sales team, and internal teams for redistribution inquiries and concerns. 

• Build positive and productive working relationships with sales staff for business growth. 

• Assist in notifying customers of the status of their orders per manager instruction. 

• Respond to customer requests and questions in a timely manner via phone, text, or email. 

• Record feedback from customers and relay information to Customer Service Manager.    

• Work with delivery partners as needed for equipment availability needs.

In addition to the above responsibilities, the Transportation/Customer Service Specialist will be required to assist with various projects around the greenhouse as needed.  At times, it would be expected to assist with other departments and greenhouse labor as instructed by the Distribution Manager.   

Basic Minimum Requirements/Competencies 

• Must be at least 18 years of age and eligible to work in the United States 

• Experience working in customer service, retail, account services, telemarketing, or working with customers over the phone or in person is highly preferred, but not required. 

• Intermediate computer proficiency, with proficiency in MSOffice (Word, Excel, Power point, Outlook) and Data Entry 

• Transportation, distribution, or routing knowledge a plus (but not required). 

• Language & Communication Skills 

• Must maintain a positive and professional work atmosphere by acting and communicating to clients, customers, managers, co-workers, and Greenhouse staff in a respectful manner. 

• Ability to read, analyzes, and interprets general business forms and professional documents in English.  

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled forms.   

• All employees must follow the safety guidelines and procedures set by Tagawa Greenhouse Enterprises, use equipment and materials correctly for their intended purpose, and determine appropriate action for dealing with all situations that may arise. 

• Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds with or without reasonable accommodation.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock.  To prevent injury, employees must abide by the safety procedures set by Tagawa Greenhouse Ent., LLC.  The noise level in the work environment is usually moderate. 

Tagawa Greenhouse Enterprises LLC (dba. InColor) is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, racial status, or any other status protected by law or regulation.  This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.   

Updated 7/24/2017 by ATagawa 

Company Description

Celebrating 50 years of business, Tagawa Greenhouse Ent is the largest annual bedding plant supplier in North America with 60 acres of greenhouse production and over 600 employees within our three locations. Tagawa Greenhouses started in 1967 with Frank Tagawa and his 5 sons producing vegetable transplants for their truck farming operation. During the 1970's through the 1990's rose and carnations were added and grew the business significantly. As cut flower production moved off shore, production of plugs and liners for sale to other greenhouses increased to fill the former cut flower space in the greenhouses. Finished production of annual bedding, Easter lilies and poinsettias also increased. Today, our 5 petal logo represents the 5 founding brothers with a "Plus" representing our new products, services, and programs. We share the same values and goals as our founders. We produce annual and perennial seedlings and liners for greenhouses throughout North America. In addition, Tagawa Greenhouses provides finished annual and perennial products for mass-market retailers under the InColor brand.

Tagawa Greenhouse Enterprises LLC (dba. InColor) is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.