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Payroll Tax Operations Specialist (remote, PST)

Tailored Management

Payroll Tax Operations Specialist (remote, PST)

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    TAILORED MANAGEMENT IS SEEKING A PAYROLL TAX OPERATIONS SPECIALIST TO JOIN OUR CLIENT'S TEAM. THIS IS AN EXCELLENT OPPORTUNITY TO JOIN BLOCK, AN AMERICAN MULTINATIONAL TECHNOLOGY COMPANY, THAT OWNS SQUARE, CASH APP, SPIRAL, TIDAL, AND MORE. PAYROLL TAX OPERATIONS SPECIALIST BLOCK LOCATION: 1455 Market St., Suite 600, San Francisco, CA 94103 (remote) PAY: $49.00/hour ($101,920/year) CONTRACT LENGTH: 3-month contract (opportunity for extension and conversion) HOURS: Full time, Mon-Fri 40 hours/week CONTRACT TYPE: W2 BENEFITS & HOLIDAY PAY THIS POSITION REQUIRES AUTHORIZATION TO WORK IN THE U.S. WITHOUT SPONSORSHIP, NOW AND IN THE FUTURE ABOUT THIS ROLE Square Payroll, one of the most rapidly growing products at Square, is hiring a Payroll Tax Operations Specialist to play an integral role in handling customer tax filing and payment escalation inquiries. We are looking for an experienced customer support problem solver with keen attention to detail, experience with implementing process improvements, and strong critical thinking skills to help us deliver quality support to our customers. YOU WILL:

    • Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring our customer's questions are answered in an accurate, efficient and timely manner
    • Documenting, improving, and scaling the tax escalations team by implementing process automation and reducing common customer issues
    • Identify, document, and solve issues that may arise as a result of customer error or product bugs/limitations
    • Identify gaps in our policies and inefficiencies in how we work together and collaborate with sales, support, tax operations and product to define and implement improvements
    • Work with Federal and State tax agencies to resolve any customer tax issues

    YOU HAVE:

    • 2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus
    • Excellent skills in time management, de-escalation, composure, and prioritization
    • Creative problem-solving
    • Cross-functional agility
    • Superior Payroll product, process, and policy knowledge
    • Composure under pressure and ambiguous circumstances and constant change
    • Self-sufficiency, using all available resources
    • Approach work with positivity
    • Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions
    • Strong attention to detail and accuracy, passionate about improving workflows and process
    • Excellent interpersonal and writing skills, comfortable communicating with our customers over phone and email
    • Strong familiarity with Microsoft Excel and Google Sheets

     

    Company Description

    Tailored Management is a national premium recruiting firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “The people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the recruiting industry. We believe to our core in finding the perfectly tailored candidate for each role we fill - each and every time.