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System Administrator

Tailored Management

System Administrator

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    POSITION SUMMARY The Support and Maintenance Engineer is responsible for providing support for post-deployment service to the law enforcement customers for biometric products. ESSENTIAL FUNCTIONS / KEY AREAS OF RESPONSIBILITY

    • You resolve customer reported issues and inquiries via phone, emails, onsite, or remote access. You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers
    • Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
    • Where appropriate, you conduct system front and backend administration, monitoring, management, preventative maintenance, and ensure maintenance of existing operational services
    • You lead troubleshooting on applicable operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments
    • You engage in the development, testing and implementation of new systems and solutions
    • Where applicable, your participate in 24X7 customer technical support
    • You engage with broader team members to identify and resolve technical issues
    • You participate in Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle), CDLC (Custom Development Life Cycle), and CI (Continuous Integration)
    • You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes
    • Where appropriate, provide technical support and implementation on delivery projects

    MINIMUM REQUIREMENTS:

    • Experience working within an IT function, directly supporting critical front-line business services for customers
    • Experience working with business functions as well as technical support functions
    • Systems engineering background primarily with Windows Server environments, with background in Linux environments being highly desirable
    • System/network/application troubleshooting skills, with Cisco experience being desirable
    • SQL knowledge and Oracle and SQL server databases
    • Good commercial acumen, competent in presenting and liaising with external bodies including customers, partners and specialist working groups
    • Be able to pass rigorous background checks conducted by law enforcement agencies
    • Strong written and verbal communication skills
    • LAN/WAN internetworking and protocols
    • Windows-based server installation and administration

    PREFERRED QUALIFICATIONS

    • Experience in programming/scripting with one or more of the following, UNIX/Linux shell scripting, Windows scripting (VBS or Batch), Powershell
    • Experience with SNMP monitoring solutions such as Icinga/Nagios is preferred
    • UNIX/Linux installation and administration
    • RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
    • System and data backups and recovery

    SPECIAL POSITION REQUIREMENTS

    • Domestic travel for customer relationship management up to 20%
    • This position is subject to standard pre-employment background check
    • This position is subject to post-hire third party background checks with the law enforcement agencies
    • This position is subject to post-hire application process for FBI Clearance