Job Description

We are looking for a Support Engineer with experience/skills in Front Office, Fixed Income/FX to join our client team, a leading international investment banking.

The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model.

Key Responsibilities:

• Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
• Static data management (Counterparties, Currencies etc)
• Ensure platforms admin in relation with system providers, both internal and external.
• Dealing with STP (straight thru processing) issues and incident management
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts)
• Liaise with users and developers.
• Capable of handling releases autonomously
• Release Management experience
• Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager
• Assisting in the completion and timely delivery of projects (Testing, including writing test scripts, for new releases)
• Assist the tracking of both time and resources on the projects. Overall Department Objectives including: Assisting in the meeting of agreed budget goals, Maintain and improve service quality, Maintain and improve customer satisfaction (internal and external)
• Maintain awareness of the regulatory markets and competitive environment.
• Procedure writing and maintenance
• BCP / DR

Qualifications

Essential skills:

Front Office, Fixed Income/FX: · Production Support Analyst · Front Office support experience · Experienced Across L2 Application Support · Strong eFX, core FX knowledge · Unix/Linux · SQL · Windows

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Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits
• The salary range for this role is US$90,000 - US$140,000

Additional Information

Front Office, Fixed Income/FX, Production Support Analyst, Front Office support experience, L2 Application Support, Strong eFX, core FX knowledge, Unix/Linux, SQL, Windows