Job Description

Are you looking to join a company at the forefront of innovation and transformation? Look no further than Talan!

We are seeking a talented Production Support Specialist to join our team and work on Equity IT projects. The ideal candidate will have expertise in FIX messages, order routing, and client onboarding.

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment.

If you are a skilled Support Specialist with a passion for finance and technology, we encourage you to apply for this exciting opportunity. Join us and take your career to the next level!

_ Role and responsibilities_

• Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
• Work with clients as well as the Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
• Troubleshoot and resolve technical issues related to FIX connectivity, Onboarding, and working with Internal as well as External teams if required.
• Coordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
• Maintain accurate records of Client Onboarding and production support activities and update knowledge base/wiki on a regular basis.
• Work with external software vendors that have integrated with our systems, or vice versa
• Coordinate the release of new applications and FIX configurations and enhancements with external clients

Qualifications

• Bachelor Degree in Computer Science or related field.
• Min 3 years of experience working with FIX protocols with a deep understanding of FIX messages and order routing.
• Excellent communication and Interpersonal skills with the ability to maintain a strong relationships with clients and internal stakeholders.
• Strong Problem solving and troubleshooting skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently and as part of a team.

The salary range for this role is US$75,000 - US$100,000

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Additional Information

FIX, Client onboarding, Production Support, New York City, bank, network, finance