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Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are currently seeking an Institutional TRAINING DIRECTED LODGING AND MEAL (ITDLM) COORDINATOR to support the CCoE G-3/5/7 headquartered in Fort Gordon, GA. The ITDLM will communicate with students, International Hotel Group (IHG), and Training and Doctrine Command (TRADOC) verbally and through email, IOT initiate review, and change or cancel reservations when necessary.

IN THIS ROLE YOU WILL BE EXPECTED TO:

• Provide policy and program direction for CCoE ITDLM Institutional Training travel policy and procedures program
• Run daily reports for each class approved under the ITDLM Program; run Monthly/Quarterly barracks utilization reports
• Identify Soldiers by course priority for placement into Privatized Army Lodging
• Coordinate with both CCoE and the IHG by predicting total number of (student) hotel rooms required by day. Use predictive analysis to determine if IHG will reach capacity and off-post lodging contracts will be required
• Ensure subordinate commands/Soldiers are aware of and understand the ITDLM policy and authorized/approved travel entitlements
• Conduct daily tracking of student reservations/cancellations (E7 and above) for classes under their purview
• Provide periodic forecasts to the local IHG Army Hotel
• Randomly review TDY orders and 1610s' for Soldiers attending Institutional Training to verify Soldiers were correctly reimbursed per diem for meals not centrally funded by the Government during their training attendance. Notify any discrepancies
• Review student travel orders for discrepancies and/or required amendments and refer to the order-issuing official for action
• Incorporate ITDLM Policy requirements in the CCoE Organizational Inspection Program (OIP)
• Provide Holiday Block Leave (HBL) special Tracking; develop a tracking system using the MS-Teams platform for collaboration with course leadership before, during, and after HBL to ensure the Army is not invoiced for TDY lodging while students are on leave/pass
• Answer calls and emails to provide rate and IHG availability information
• Create Microsoft Office products by Mail-Merging between Excel and Word to send lodging reservation confirmation e-mails to each student
• Confirm and validate course reservations
• Field and respond to questions, concerns from the Regular Army (AA), Army National Guard (ARNG), United States Army Reserve (USAR), U.S. Army Corps of Engineers (USACE), IHG, and Soldier's when necessary
• Create reports to present to CCoE, IHG, and the components regarding overall management of the program

WE'RE LOOKING FOR SOMEONE WHO IS/HAS:

• An active Secret clearance or ability to obtain and maintain a security clearance
• Possess a favorable T1/National Agency Check with Inquiries (NACI) at start date and maintain
• US Citizen
• Ability to read, write, speak and understand English
• Possess and maintain a valid driver's license
• Have two (2) years' experience establishing and maintaining office functional files and reference files; knowledge management applications, e.g., SharePoint, Army Training Requirements and Resources System (ATRRS), and MS Office, Adobe applications
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least two (2) years' of hospitality industry experience as a hotel front desk agent, reservation management systems or similar position preferred
• Possess advanced writing skills (e.g. tailoring content and delivery for different audiences using Bloom's Taxonomy)
• Graduated from the Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete the required training within 60 days of contract award or first available class date offered by the CCoE Faculty and Staff Development Branch.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, age, marital status, ancestry, protected veteran status, or any other protected group or class. DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.