WHAT DOES A TYPICAL DAY LOOK LIKE FOR THE VISA LIAISON OFFICERS?

• Manage individual portfolios by region and/or policy issue.
• Conduct research on visa cases and policy issues by gathering information from a variety of sources, including but not limited to: visa applications, supporting documents, the internet, telephone calls, and government, commercial, FAM, and open source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.
• Manage approval and clearance process of documents or deliverables independently.
• Draft complex correspondence, regulations, reports, and other documents for internal and external use.
• Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events, and interagency meetings.
• Utilize phone and email to resolve questions with applicants and others.
• Data enter and look up files as required.
• Answer and resolve inquiries from consular officers, visa applicants and their representatives or agents.
• Assist the Government with Congressional, Headquarters, and White House inquiries, complaints, and service issues.
• Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel.
• Assist in training Visa Assistants, Specialists, and other new staff members in the essential job functions, helping to constantly improve the training processes and procedures.
• Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.
• Serve as back-up to the other liaison officers in their absence as designated.

WHAT QUALIFICATIONS DO YOU LOOK FOR?

• Bachelor's Degree
• Top Secret security clearance
• 2+ years of policy development, international relations, legal, and/or foreign service.
• 4+ years of written and oral communications in an office environment.
• 4+ years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS SharePoint, MS Excel, and MS Outlook.
• 1+ year of specialized experience communicating effectively and confidently across organizations.
• (Preferred) knowledge and understanding of the laws, rules, and regulations pertaining to eligibility for and issuance of a U.S. visa
• Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements.
• Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills.
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both over the telephone and in person.
• Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries.
• Communicate effectively and confidently with high-level executives.
• Manage projects at an HQ level.
• Effectively and politely interface with the public.
• Interpret and apply complex regulatory material.