WHAT DOES A TYPICAL DAY LOOK LIKE FOR THE VISA LIAISON OFFICERS?
- Manage individual portfolios by region and/or policy issue.
- Conduct research on visa cases and policy issues by gathering information from a variety of sources, including but not limited to: visa applications, supporting documents, the internet, telephone calls, and government, commercial, FAM, and open source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.
- Manage approval and clearance process of documents or deliverables independently.
- Draft complex correspondence, regulations, reports, and other documents for internal and external use.
- Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events, and interagency meetings.
- Utilize phone and email to resolve questions with applicants and others.
- Data enter and look up files as required.
- Answer and resolve inquiries from consular officers, visa applicants and their representatives or agents.
- Assist the Government with Congressional, Headquarters, and White House inquiries, complaints, and service issues.
- Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel.
- Assist in training Visa Assistants, Specialists, and other new staff members in the essential job functions, helping to constantly improve the training processes and procedures.
- Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.
- Serve as back-up to the other liaison officers in their absence as designated.
WHAT QUALIFICATIONS DO YOU LOOK FOR?
- Bachelor's Degree
- Top Secret security clearance
- 2+ years of policy development, international relations, legal, and/or foreign service.
- 4+ years of written and oral communications in an office environment.
- 4+ years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS SharePoint, MS Excel, and MS Outlook.
- 1+ year of specialized experience communicating effectively and confidently across organizations.
- (Preferred) knowledge and understanding of the laws, rules, and regulations pertaining to eligibility for and issuance of a U.S. visa
- Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements.
- Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills.
- Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both over the telephone and in person.
- Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries.
- Communicate effectively and confidently with high-level executives.
- Manage projects at an HQ level.
- Effectively and politely interface with the public.
- Interpret and apply complex regulatory material.