Job Description

Our client, a financial services and digital payments company is seeking an OPERATIONS SPECIALIST, PAYROLL PRODUCT.

This position is a remote 3-MONTH CONTRACT. You must be in the US, no H1B Visa status. Hourly rate + benefits through Talent Table.

AS AN OPERATIONS SPECIALIST, PAYROLL PRODUCT YOU WILL:

• Play an integral role in resolving failed tax debits and other internal operational needs. The ideal candidate must be detail-oriented and have excellent interpersonal skills to effectively work with the Client’s Payroll customers on the phone and through email.
• Communicate directly via email and phone with the Client’s Payroll customers in order to resolve outstanding taxes.
• Collaborate with the Client’s Payroll team to identify improvements in customer experience for failed debits process.
• Surface opportunities to improve tools, workflow, and customer experience.
• Assist with quarterly tax filings and tax payments for the Client’s Payroll customers.
• Ensure a high level of customer service when assisting customers.
• Perform research on existing and emerging tax laws, requirements, and regulations.

SKILLS:

• Excellent communication skills over email, phone, and in-person.
• 2+ years of experience in payroll, accounting, finance, or relevant professional experience.
• Tech savvy – Excel experience is a plus.
• Strong attention to detail and loves working with customers.
• Relevant work experience (2-3 years or more).