Job Summary:

Oversee all e-commerce in North America with budget and revenue accountability

Duties/Responsibilities:

? Oversee the ecommerce business with revenue accountability

? Maintains all agency contact and runs implementation of all development, UX/UI and improvement projects for company's website

? Maintain and grow segmented email list and build email communication to all customers. Also manage the email system and segmentation of messaging.

? Oversee ecommerce customer service team

? Manage content upload and brief creative for changes and needs for the website

? Work closely with logistics and warehouse teams on inventory and promotions + shipment add in’s

? Manage seasonal product buys and merchandising on site

? Ensure that inventory feed and merchandising on website is accurate and updated

? Research and work with outside service providers to add functionality to the website

? Set and manage all service level agreements with customers

? Align on brand go to market plans and develop the seasonal digital go to market calendar

? Complete a detailed monthly recap for department heads

? Develop new and innovative ways to market the brand digitally and provide on-brand suggestions for promotional offers online – black Friday, Cyber Monday, holidays…etc.

? Work collaboratively with EU e-commerce team to drive the business forward

? Stay ahead of department staffing needs as revenue increases

Required Skills/Abilities:

? Shopify Plus experience

? Netsuite Experience

? Creating and maintaining client relationships

? Experience in digital marketing and ecommerce metrics and KPI’s

? Digital customer service.

? Product merchandising

? Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)

? Google suite of applications

? Go to market planning and execution

 Physical Demands:

Remaining in a stationary position, often standing or sitting for prolonged periods, Moving about to accomplish tasks or moving from one worksite to another, Adjusting or moving objects up to 10 pounds in all directions.

Travel Required: Yes some possible, as needed

Education and Experience:

Minimum 5 years digital marketing and e-commerce necessary. College degree in related coursework preferred.