At TalentCount we take pride in hiring the most authenticated, high-EQ leadership professionals to influence company culture, objectives, and growth. We are currently seeking a dynamic and versatile Area Operations Manager to oversee QSR stores and help improve the overall business model. This leader will be a true go-getter, a master at leading teams and empowering the field reps to work towards company goals and objectives. This is a direct hire opportunity.

Core Duties

• Spearheads the continuous improvement and development of stores and retail operations.
• Supports and leads Store Managers and provides training and development to new stores.
• Provides coaching to Store Managers to improve performance, resources and waste reduction.
• Monitors POS transactions to keep cancellations to a low level.
• Keeps updated information regarding the stores, vendors, procedures and internal communications between stores and corporate.
• Holds weekly meetings to stay abreast of store goals and performance.
• Provide Store Managers with strategy plans for talent acquisition and recruitment.
  
• Prepares weekly store's performance report for corporate management teams.
• Assists with marketing ideas and concepts to consider for store demographics.
• Follows up with Store Managers to answer any questions or provide clarification regarding internal processes.
• Supports the Training Department and the Store Opening Managers with pre-opening requirements and provides Associates for training when opening a new store.
• Works alongside the Compliance Manager to manage, create, and improve procedures during compliance audits.
• Provides feedback to the Training Department to improve or develop training processes, procedures, and tools.
• Works closely with corporate managers in Human Resources to provide materials related to write-ups, conversations, and performance meetings with Associates.
• Provides feedback to corporate leaders to improve or training processes and/or procedures.
• Proficient in understanding, analyzing, and improving company-wide and retail P&L statements.
• Commits to providing and executing excellent customer service.
  

Requirements

• 5+ years of management / operations experience
• Bachelor's Degree preferred
• ServSafe certificate preferred
• QRS and retail management experience is preferred
• Operational knowledge of human resources preferred
• Diverse functional knowledge of restaurant concepts, procedures, and practices
• Strong proficiency in MS Office
• Must be highly organized, professional, and an effective communicator
• Strong business acumen with P&L and forecasting skills