Job Description
We are partnered with an exciting & growing organization to find a dynamic ACCOUNT COORDINATOR / CUSTOMER SUPPORT REP to join the team!
Our loyal customer base is our top priority and the Account Coordinator / Customer Support Rep will focus on retaining our customer base and supporting our internal operations and Sr. Account Management. If you are driven, resourceful, and enjoy problem-solving, this is the right opportunity for you! This is a Temp-to-Hire opportunity. We look forward to hearing from you!
CORE DUTIES
- Work closely with our account managers to provide a first-class customer service experience to all new and existing customers.
- Manage assigned clients and leads to determine needs with the help our of team
- Stay current with all our offerings of products and services.
- Handle purchase orders and ensure product availability.
- Perform product demonstrations and offer detailed information.
- Ensures accurate, on-time delivery of all customer orders.
- Tracks all issues, errors, and returns and ensure all issues, errors, and returns are completely closed or resolved.
- Works in conjunction with other departments (logistics, procurements, production) to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
- Interacts with customers and employees to determine service requirements and resolve problems or complaints.
POSITION REQUIREMENTS
- Minimum 4 years' experience within a customer support/account coordinator position, preferably within an order fulfillment role in the manufacturing industry.
- A bachelor's degree is a plus.
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Must excel at communicating effectively, both verbally and in writing, with internal and external colleagues and customers.
- Great attitude and positive demeanor.
Job Type: Full-time
Salary: $25.00 - $29.00 per hour