We are partnered with an exciting & growing organization to find a dynamic Account Manager to join the team!

Our loyal customer base is our top priority, and the Account Manager will focus on retaining our customer base and supporting our internal operations and Sr. Account Management team. If you are driven, resourceful, and enjoy problem-solving, this is the right opportunity for you! We look forward to hearing from you!

Core Duties

• Manage assigned clients and leads to determine needs with the help our of team
• Stay current with all our offerings of products and services.
• Handle purchase orders and ensure product availability.
• Perform product demonstrations and offer detailed information.
• Ensures accurate, on-time delivery of all customer orders.
• Tracks all issues, errors, and returns and ensure all issues, errors, and returns are completely closed or resolved.
• Works in conjunction with other departments (logistics, procurements, production) to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational systems.
• Interacts with customers and employees to determine service requirements and resolve problems or complaints.
  

Position Requirements

• Minimum 4 years' experience within a customer support/account manager position, preferably within an order fulfillment role in the manufacturing industry.
• A bachelor's degree is a plus.
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
• Must excel at communicating effectively, both verbally and in writing, with internal and external colleagues and customers.
• Great attitude and positive demeanor.