Job Description

COMPANY OVERVIEW

Established retirement planning firm serving nearly 300 clients, we are a small office of just a few individuals who work very closely with our clients and take care of them and each other. We all have our parts, but we all support each other in a positive way. This is a family-feel environment and low stress. Although we do continue growth efforts, it is through a consistent marketing approach and

POSITION OVERVIEW/SUMMARY

The Receptionist in our firm is a very important role. You are very active in our client relationships and will enjoy building relationships with families and individuals. The role is diverse and has a number of aspects from phone work to CRM management to marketing and more. The successful person is going to be positive and always eager to help wherever you can.

POSITION RESPONSIBILITIES

• Greets clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office
• Handles incoming telephone calls, generally 30-60 calls per day
• Makes 30-40 outbound calls per day following up on event attendance and scheduling appointments, as well as confirming appointments
• Event planning
• Website management
• Newsletter management and emailing
• Manager CRM including data input, updates and reporting
• Sorts and distributes the mail
• Sends periodic client correspondence
• Coordinates the assembly and mailing of client paperwork
• Handles calendars for the Advisor and others in the office
• Orders and handles office supplies
• Coordinates outside vendors
• Develops, mails, and analyzes client satisfaction surveys
• Develops and maintains written documentation (systems) of all activities
• Performs other duties as assigned

BACKGROUND

• Excellent interpersonal skills
• Excellent attitude and an extraordinary client service orientation
• Superior phone skills—friendly and helpful in all interactions on the phone
• Prioritization skills - writes down most important items each day before leaving the office
• Excellent organizational and time management skills and ability to multi-task
• Professional demeanor
• Intermediate to Advanced Microsoft Office Suite knowledge required
• Ability to type 50 wpm required
• Attendance is an essential function