Job Description

TITLE : HR SHARED SERVICES/EMPLOYEE SUCCESS SPECIALIST 

DURATION : 6 MONTHS 

LOCATION : 123 MISSION SAN FRANCISCO CALIFORNIA 94105

PAY : $27/HR ON W2

Responsibilities: • Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit. • Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition. • Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes. • Record and track all customer interactions using case management tool. • Follow through to ensure case is resolved and closed appropriately and satisfactorily. • Maintain appropriate level of process, program, and policy knowledge in order to assist employees. • Own data integrity of all employee activity including auditing new hire information and employee changes. • Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement. • Provide operating procedures and online file creation and maintenance as needed. • Conduct system testing support as needed. • Respond to employment verifications not provided by outsourced provider. • Ensure compliance with SOX processes and support internal and external audits in this area. Required education, skills, experience, and abilities: • Bachelor's Degree in an HR discipline, and a minimum of 1 year work experience/intern in an HR service environment. • Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning. • Excellent verbal and written communication skills: concise, articulate, and confident. • Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances. • Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution. • Comfortable with a high-paced environment with competing priorities. • Drives results and is solutions-oriented. • Ability to maintain confidentiality in all aspects of job responsibilities. • Outstanding project management skills including ownership over planning, tracking, and communicating project status/results. • Exceptional time management, organizational, prioritization and follow-up skills. • Places high priority on data integrity and security, confidentiality. • Able to build credibility with both individual contributors and the executive staff. • Work effectively in a team environment. • Proficient in Word, Excel, PowerPoint, Google Docs. • Thirst for growth and ability to drive process improvements utilizing technology. • Experience with employment laws and practices for the region they support. Desired skills, experience, and abilities: • Experience with global HR Systems (Workday, ADP). • Experience working across multiple disciplines and geographies in HR. • Experience with global employment law and practices. • Some experience utilizing case management tool preferred.