Job Description
JOB DESCRIPTION • Maintain the data base for incoming customer service requests. • Communicate with client representatives and other departments including processing of information from multiple sources and following through from purchasing to installation to billing. • Process incoming customer service requests from builders and homeowners. • Maintain master summary Excel spreadsheet, updating daily. • Create job file in software programs and associated work orders and purchase orders. • Schedule installation. QUALIFICATIONS • Excellent communication and interpersonal skills to facilitate interaction with all levels of customers and employees. • Advanced knowledge of computers and business and/or industry software applications, primarily Microsoft Office Products to include Outlook and Excel. • Results and people-oriented with the ability to balance multiple business considerations. • Strong organization skills with a disciplined approach to work. • Excellent attention to detail and thorough.