Job Description
CUSTOMER SERVICE – TALENTZOK
OVERVIEW
Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Customer Service position in Anaheim, CA who possesses:
Email resumes to jkang@talentzok.com and call 949.77.9756
_FULL DESCRIPTION: _
The effort to provide efficient and effective customer service, data entry, and project assistance. A customer service rep will be a key member of our company by working with sales orders, directing customers to the proper departments and documentation and providing the customer with excellent custom service.
The selected candidate will further possess:
1-2 years' prior experience in clerical work
Proficient with MS Office Professional Suite
Proficient with QuickBooks
Proficient in Adobe Acrobat Pro
QuickBooks
Submittal/Product Knowledge
Methods and techniques of data entry
Modern office practices, procedures, and equipment including filing systems.
Telephone techniques and etiquette
Perform general clerical and record-keeping duties of average difficulty.
Type at an acceptable rate of speed
Operate standard office equipment.
Understand and follow oral and written directions.
Proficient with MS Office Professional Suite
Scanning, Shredding, Maintain Desk Organization, and clear desk of all papers at the end of the day.
The selected candidate will be responsible for the following:
Schedule high stress projects, deal with customer's complaints, and maintain an organized workspace.
Use CALI submittals to match part numbers provided on new order or emailed quotation and enter into QuickBooks.
Ensure complete part numbers and correct pricing is provided.
Requesting updated order information
Tracking Order Status
Track Registered Jobs
Provide Sales Reps with estimated ship dates, delayed ship dates, and tracking information.
Provide Sales Reps with product information, submittals, and technical data sheets.
Clerical Work such as data entry, answering phone calls, filing, and scanning documents.
Conducting daily meetings regarding order shipments for the day
Provide sales manager with a completed Return Material Authorization Forms which includes correct part numbers, product under warranty verification, original order information, replacement order information, original invoice information, and signed form stating customer will follow CALI RMA policy.
Tracking RMA status and sales approval
Providing Sales Reps with RMA numbers for returned material.
Perform other duties as assigned.
For immediate and confidential consideration, please email your resume to jkang@talentzok.com and call 949.771.9756
More information can be found at www.talentzok.com
Company Description
IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.