Job Description

CUSTOMER CARE REPRESENTATIVE - TRANSPORTATION - TALENTZOK OVERVIEW Are you looking for a new career opportunity with an exciting company! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Customer Care Representative - Transportation in Long Beach, CA who possesses: TOP 3: 3+ yrs. Customer Service in Logistics/Transportation Understand terminology of Ports/Demiurge/Logistics/BOL's Strong Communicator and positive attitude Email resumes to lbinfo@Talentzok.com or call 424-488-7106 FULL DESCRIPTION: The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the company's internal and external customers. Major Responsibilities Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner Interface with customers ERP systems (e.g. SAP) Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements Responsible for producing or providing all required documentation to each Department in for operating departments to properly perform their required tasks Provide POD and back-up documentation for any requested order Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customer inventory records Maintain positive and productive relationships with Customers and with all members of Ventura Transfer Company Coordinate logistics with outside carriers Provide monthly inventories as prescribed per Customer request Oversee transportation paperwork process for terminal; rating, data entry, and billing Utilize GPS software to track truck shipments Handle administrative duties of terminal, serve as backup for terminal supervisors Other duties and projects as assigned Requirements & Qualifications High School diploma Must be well organized and have good follow-up skills Accurate and detail oriented Skilled at working diplomatically with customers and employees Good communicator. Able to communicate effectively in English (Spanish is a plus) both verbally and in writing, using proper grammar, punctuation, and spelling Strong teamwork skills. Able to maintain positive and productive relationships with customers and fellow team members Have a positive, non-argumentative, and well-mannered demeanor and be able to communicate effectively with customers and other team members Critical thinker, able to improve processes and procedures Able to work in a fast-paced environment with shifting priorities For immediate and confidential consideration, please email your resume to lbinfo@Talentzok.com or call 424.488.7106. More information can be found at www.Talentzok.com.

Company Description

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.